Rosanna Kwok
Educator, Instructional Designer
Educator at heart, instructional designer by trade—I’ve spent 10+ years guiding learners to “aha!” moments. With a knack for technical product training, by simplifying the complex, I craft learning experiences that meet people where they are. My mission? Building smart, seamless learning ecosystems that deliver the right training to the right people at the right time.

Professional Experience
Instructional Designer
July 2024 - February 2025
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​Design and develop internal enablement materials, including workshops and eLearning, to foster a culture of learning and empower department managers to create, standardize, and scale team onboarding
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Implement and optimize the digital adoption platform (Appcues) in collaboration with developers, ensuring seamless data integration to standardize onboarding, drive product-led growth, and scale effectively
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Design and develop in-app onboarding materials for SMB customers in collaboration with SMEs, ensuring content follows a logical and progressive flow, preventing information overload and delivering the right guidance at the right time
Instructional Designer II
July 2021 - July 2024
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Major project - consolidate 3 existing LMSs into 1
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Work closely with stakeholders to communicate and manage expectations
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Consulted with course authors and advised on the optimal way to build their programs in a new LMS that has different features and functionalities
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Develop enablement materials that are specific to our organization’s configuration of the new LMS to reduce number of meetings and to quickly address commonly encountered issues
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Design and build product training courses, videos, and diagrams to increase customer adoption and reduce repetitive training time, so that implementation teams can optimize their limited time with customers
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Collaborate with technical SMEs to distill their expertise and best practices into beginner friendly, bite-sized content
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Standardize and document course authoring, image, and video creation standards to ensure consistency between team and others that are creating customer facing training materials
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Support global customers by troubleshooting LMS and content related issues to ensure the best customer experience
Learning Specialist
April 2014 - July 2021
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Facilitate learning for groups of varying ages and ethnicities by establishing expectations and objectives, giving concise instructions, providing timely feedback, and classroom management
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Create and develop engaging learning activities and presentations tailored to individual and group needs for in person and online environments (Microsoft Teams)
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For core courses (beginner to proficiency levels), electives, and standardized testing courses (Cambridge FCE and IELTS)
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Groups of up to 15 for duration of 10-12 weeks
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Partner with stakeholders to conduct needs analysis for internal training needs
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Collaborate with subject matter experts
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Identify gaps in knowledge and skills
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Determine priority in addressing gaps and balancing available resources
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Develop internal online training on LMS (Moodle) to fill identified knowledge gaps,
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Storyboard, record and edit Instructional videos
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Create formal and informal assessment tools and active learning activities
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Business Owner
March 2012 - April 2014
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Provided exceptional customer service through detailed initial consultations, understanding and clarifying expectations, and delivering on time and on budget
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Collaborated with local Vancouver restaurant to create unique cookie flavours that complemented their menu
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Catered a 2013 Vancouver International Film Festival reception, in addition to birthdays, business networking events, and weddings