Rosanna Kwok
Customer Adoption &
Revenue Enablement Strategist
about
Educator at heart, instructional designer by trade—I’ve spent 12+ years designing learning systems that turn complexity into clarity and guide users to meaningful “aha” moments. My work goes beyond content creation to architecting scalable learning ecosystems that align with product and business goals. The result: the right learning, delivered at the right time, to drive adoption, performance, and real outcomes.
experience
Push Operations
Instructional Designer | Jul 2024 – Feb 2025
Architected scalable onboarding and enablement systems that empowered teams to standardize and expand training with minimal lift. Leveraged digital adoption platforms and in-app learning to align onboarding experiences with product usage and business growth goals. Focused on delivering the right guidance at the right time to drive product adoption and reduce friction.
Diligent
Instructional Designer II | Jul 2021 – Jul 2024
Designed and consolidated learning ecosystems to streamline customer education and reduce time-to-competency across complex products. Translated technical expertise into structured, bite-sized learning experiences aligned with business goals of efficiency, adoption, and scalability. Established content and development standards to enable consistent, high-quality training across teams.
featured projects
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Work Samples
Explainer Video
What is ERM? Motion graphics created in Camtasia
Instructional Video
How-to video for Articulate Storyline, created in Camtasia
education
Bachelor of Commerce, Human Resource Management
University of British Columbia
Online/eLearning Instruction Certificate
Vancouver Community College
skills
Learning Experience Design: Instructional design, curriculum development, adult learning, microlearning, storyboarding, learning paths, and scalable course design.
Customer & Product Enablement: Customer onboarding, product education, digital adoption, stakeholder collaboration, SME partnership, and adoption-focused learning strategy.
Learning Platforms & Systems: LMS administration and governance across Thought Industries, TalentLMS, LearnUpon, and Moodle; content delivery, migration planning, and system standardization.
Content & Media Production: Articulate Rise and Storyline, Appcues, Pendo, Camtasia, Microsoft Visio, Canva, instructional video production, and visual learning assets.
AI & Workflow Innovation: Prompt engineering, AI-assisted content development, workflow automation, QA and debugging support, and practical experimentation with agents and AI-powered learning workflows.